Request A Quote | Become A Customer | Inventories English

Shipping and Returns

/Shipping and Returns
Shipping and Returns2018-11-06T23:12:52+00:00

SHIPPING

Independent Trading Co. uses Fed Ex SmartPost for all “standard shipping” of online orders unless otherwise noted.

All orders are shipped from Boucherville QC

– STANDARD GROUND –

Order Processing Time: 36 hours(if we have the inventory)

Actual Ship Time: 2-7 business days

Total Order Delivery Period: 2-10 business days

Back orders are case by case

Days are calculated on business days which are considered Monday through Friday and exclude Holidays within Canada.

– PRIORITY AIR –

Order Processing Time: 1-2 days

Actual Ship Time: 1-3 business day

Total Order Delivery Period: 1-4 business days

Back orders are case by case
Days are calculated on business days which are considered Monday through Friday and exclude Holidays within Canada.

RETURNS & REFUNDS

– ONLINE ORDERS –

If you are not 100% satisfied with your purchase, we will be happy to issue a full refund for returned goods.

  • You can return purchased goods within 30 days of the order date.
  • Goods must be returned in original condition.
  • You must include a copy of the original packing list with your goods.
  • Be sure to return your goods to the warehouse address on the original packaging.
  • We recommend you use Fed Ex or UPS with tracking to monitor return status.
  • Once your return is received and inspected by our warehouse staff, we will process your refund and automatically apply a credit to your credit card. Please note certain credit cards may take an additional 2-10 business days for your credit to post to your account.
  • Priority Shipping charges will not be refunded.

– WHOLESALE ORDERS –

You may return goods for any reason within 30 days of receipt of your shipment and receive a full refund. Goods must be in perfect, unworn and unaltered condition. No return will be allowed without a written return authorization number and may be subject to a 20% restocking fee.

NOTE

The item(s) is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item(s) to us is your responsibility unless otherwise specified.

– ATTENTION SCREEN PRINTERS & EMBROIDERERS –

Please examine merchandise before decorating.

Under no circumstances will merchandise be returned if altered, embellished, dyed or processed.

All Independent Trading Company products are ready for discharge printing. Due to various mechanical procedures, environment and/or chemicals used could cause differences in results. This is considered normal. Please inform your customers accordingly.

– ORDER CANCELLATION –

Cancellations must be in writing. Written cancellations will be honored on all orders that have not been prepared for shipping.

Please note on Order if Back Orders will be accepted. Back Orders not shipped within 45 days of original ship date will be automatically canceled.